Terms and Conditions

Booking Terms & Conditions

Please read these terms & conditions carefully as they contain important information regarding Your rights and obligations under this agreement and Your dealings with CRUISE FOCUS. References to “us”, “we” and/or “our” in these terms & conditions shall mean CRUISE FOCUS.

These terms and conditions are used by all customers of CRUISE FOCUS.

1. Agency

1.1 We sell various travel related products on behalf of numerous transport, accommodation and other service providers, such as cruise line operators, coach, rail and airlines. We act as an agent only.

1.2 Any services we provide to you are collateral to that agency, and while we exercise care in the selection of reputable service providers, we have no control over, or liability for, the services provided by these third parties.

1.3 Our obligation to you is to make travel bookings on your behalf and to arrange relevant contracts between you and travel service providers.

1.4 If, for any reason, any travel service provider is unable to provide the services for which you have contracted, your rights are against that provider and not against us.

2. Passports & Visas

2.1 It is your responsibility to ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities.

2.2 Some countries require you to obtain and carry with you official documentation, called a visa, before entering that country. It is your sole responsibility to obtain and have available proper travel documents necessary for your travel, including all associated costs related to obtaining your travel documents. Boarding a cruise ship may be denied if you arrive at the pier without the proper travel documentation, and in that case you are not eligible for a refund.

2.3 When assisting with an international travel booking, we will assume that all travellers on the booking have a valid Australian passport. If this is not the case, you must let us know.

2.4 A passport must be valid for six months after the completion of travel. Please ensure the name on your passport matches your name as it appears on your booking. Additionally, make certain that your passport contains blank pages for entry and exit endorsements and any visas that may be required. If necessary allow sufficient time to renew your passport and/or obtain additional pages. Visa and documentation requirements vary by nationality and destination. Please review your itinerary and verify your specific travel requirements. Clients should check with a visa service or the consulate of each country that they will visit to verify travel documentation.

2.5 Any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility.

2.6 If you wish, we are able to provide you with general information on visa and passport requirements that apply to international travel bookings you make with us.

2.7 We are also able to obtain more detailed information from an external visa advisory service provider on your behalf. If you wish, we are able to assist you to obtain visas through this external service, however, additional fees will apply.

2.8 We do not warrant the accuracy of any information provided by an external visa advisory service and we accept no liability for any loss or damage which you may suffer in reliance on it.

3. United States Visa Requirement

3.1 A visa is required for certain nationalities. If you are an eligible passport holder from a Visa Waiver Program (VWP) country, you will be able to enter/exit the US without a visa provided you are in possession of a biometric passport AND pre-register online for the VWP through the Electronic System for Travel Authorisation (ESTA).

3.2 ESTA applications may be made online at https://esta.cbp.dhs.gov/esta/ paen_2003748_010.docx v4

3.3 Please note it is your responsibility to apply for this authorisation. Travellers to the USA who have been convicted of drink driving charges and/or hold any criminal convictions are advised to apply for their visa and not use the VWP.

4. Canada Visa Requirement


4.1 The Government of Canada has introduced a web-based visa issuance system known as the Electronic Travel Authorisation (eTA).

4.2 The eTA is equivalent to a visa, however, no stamp or label is placed in the passport. Travellers entering Canada by air must obtain the eTA prior to travel. Your eTA covers multiple entries and is valid for up to five years (or the life of your passport).

4.3 If you are travelling to Canada in the near future we recommend you secure your eTA now. Acquiring your eTA now gives you peace of mind that you are pre-screened to enter Canada.

4.4 To obtain your eTA visit: www.cic.gc.ca/english/visit/eta.asp

4.5 Travellers to Canada who have been charged/convicted with a criminal offence (including drink driving where the recorded BAC level is 0.081 or above) are inadmissible to Canada unless they have applied for an admissibility assessment through the Canadian Consulate prior to travel.

5. Australian Visa/Electronic Travel Authority (ETA)

5.1 If you do not hold an Australian and New Zealand passport, you are required to obtain an Australian visa or ETA. If you require an ETA, please visit: https://www.eta.immi.gov.au/ETA/etas.jsp

5.2 You will be able to pay for and process the visa online. Please be sure you have independently acquired an Australian Visa or ETA in advance of sailing.

6. Travel Insurance

6.1 Travel insurance is essential and we recommend that you take out appropriate travel insurance to cover your travel arrangements.

6.2 Your insurance protection should include cover for cancellation, medical and repatriation expenses, personal injury and accident, death and loss of personal baggage and money and personal liability insurance.

6.3 CRUISE FOCUS is authorised to sell CHI Travel Insurance. The product disclosure statement can be made available on request.

7. Prices

7.1 All prices are quoted in Australian dollars unless otherwise stated.

7.2 Prices are subject to availability and may be varied or withdrawn without notice.

7.3 Please note that prices are only guaranteed once paid in full, and quoted prices are subject to change.

7.4 Price changes may occur due to a number of reasons such as currency fluctuations, taxes or airfare increases.

8. Payment

8.1 When booking with us, you (and each person on your booking) will be charged with a non-refundable deposit. The deposit will vary depending on each booking.

8.2 Final payment is required when the cruise line requests payment, usually 75 to 90 days before departure. This may vary according to cruise line. Please note that some cruises and flights must be paid in full at the time of booking.

8.3 We accept cash, cheque, credit card and electronic funds transfers for all purchases. Credit card payments may incur additional surcharges.

8.4 Please note that: Payments made by cheque will need to be made at least five (5) business days prior to the due date; and Electronic funds transfers will need to be made at least three (3) business days prior to the due date.

9. Cancellation Fees, Refunds and Changes

9.1 Subject to your rights under the Australian Consumer Law, the following change and cancellation fees apply:

9.1.1 Amendments to domestic bookings may incur a fee per passenger per booking in addition to suppliers fees.

9.1.2 Cancellations to domestic bookings may incur a fee per passenger per booking in addition to suppliers fees.

9.1.3 Amendments to international bookings may incur a fee per passenger per booking in addition to suppliers fees.

9.1.4 Cancellations to international bookings may incur a fee per passenger per booking in addition to suppliers fees.

9.2 Cancelled bookings may also incur supplier fees, which can be up to 100% of the cost of the booking, regardless of whether travel has commenced. Supplier fees may also apply where a booking is changed and when tickets or documents are reissued.

9.3 Where we incur any liability for a cancellation fee or charge for any booking you agree to indemnify us for the amount of that fee.

9.4 Where you request a refund for a cancelled booking and payment has already been made to the supplier, we will not provide a refund to you until we have received the funds from that supplier.

10. Cruise Management Fee

10.1 We charge a fee for managing the entire booking process from start to finish. Cruise Focus will continually provide you with expert advice and care in this process and hold your hand during the entire journey and experience as it unfolds.

11. Taxes

11.1 We collect taxes on behalf of various airports, airlines, cruise companies and governments.

11.2 Airline taxes are subject to change and are confirmed at the time your airline ticket is issued. There may also be a local tax charged at some airports.

12. Health Requirements

12.1 You must ensure that you are aware of any health requirements for your travel and ensure that you carry all necessary vaccination documentation.

12.2 Please check with your local doctor or specialist vaccination clinic prior to travel for the countries that you will be visiting.

13. Liability

13.1 To the extent permitted by law, neither CRUISE FOCUS, nor any of its related bodies corporate, directors, employees or agents accept any liability in contract, tort or otherwise for any injury, damage, loss (including consequential loss), delay, additional expense or inconvenience caused directly or indirectly by the acts, omissions or default, whether negligent or otherwise, of third party providers over whom we have no direct control, force majeure or any other event which is beyond our control or which is not preventable by reasonable diligence on our part.

13.2 Under circumstances where our liability cannot be excluded and where liability may be lawfully limited, such liability is limited to the remedies required of us under applicable law (including the Australian Consumer Law). This liability clause is subject to your rights under the Australian Consumer Law and nothing in these terms and conditions is intended to limit any rights you may have under the Competition and Consumer Act 2010 (Cth).

14. Travel Documents

14.1 Travel documents include (without limitation) cruise tickets, airline tickets, hotel vouchers, tour vouchers or any other document (whether in electronic form or otherwise) used to confirm an arrangement with a service provider.

14.2 Travel documents may be subject to certain conditions and/or restrictions including (without limitation) being non-refundable, non-date-changeable and subject to cancellation and/or amendment fees.

14.3 Travel documents cannot be transferred to another person to use.

14.4 All cruise tickets and airline tickets must be issued in the name of the passport/photo identity holder. An incorrect name on a booking may result in an inability to use that booking and the booking being cancelled.

14.5 Any errors in names, dates and timings on your documentation will be your responsibility if not advised at the time of booking. Amendment fees may apply.

14.6 It is your responsibility to collect all travel documents from us prior to travel.

15. Privacy Policy

15.1 We are committed to protecting your privacy and security. As such, all personal data that we collect from you will be processed in accordance with our privacy policy.

15.2 You should review the privacy policy before you proceed with your booking.

16. Governing Law

16.1 These terms shall be governed by and construed in accordance with the law of South Australia.

16.2 Disputes or claims arising in connection with these terms (including non-contractual disputes or claims) shall besubject to the exclusive jurisdiction of the courts of South Australia.